Support Pilot AI
AI-Powered Customer Support Platform
An intelligent customer support platform that automates ticket routing, generates AI-powered responses, and integrates across channels — reducing resolution times by 85%.
Visit live site ↗The Challenge
Enterprise support teams were drowning in repetitive L1 tickets, with average resolution times exceeding 4 hours. Agents spent 60% of their time on issues that could be automated, leading to burnout and customer churn.
Our Solution
We built Support Pilot AI as a full SaaS platform: AI-powered ticket classification and routing, automated response generation with RAG over company knowledge bases, multi-channel integration (email, chat, phone), and a supervisor dashboard with real-time analytics.
Architecture
- Next.js frontend with real-time WebSocket updates
- Python AI backend with LangChain orchestration
- RAG pipeline with vector search over 50K+ documents
- Multi-tenant architecture serving 12 enterprise clients
- Azure deployment with 99.95% uptime SLA
Results
85%
Faster resolution
40%
Fewer escalations
12
Enterprise clients
Client Testimonial
“Support Pilot cut our average resolution time from 4 hours to 35 minutes. Our CSAT scores jumped 23 points in the first quarter.”
Thomas Eriksen
VP Customer Success, NordStream Logistics